Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing Reputable IPTV for your streaming needs. We strive to provide high-quality service and support, but we understand that sometimes issues may arise. Please read our refund and return policy carefully to ensure a smooth experience with our services.

1. Free Trial

  • 24-Hour Free Trial: We offer a 24-hour free trial to allow you to test our IPTV service before committing to a subscription. During this trial, you will have access to a limited selection of channels and features.
  • Trial Activation: The free trial starts as soon as you sign up and is activated immediately. Please ensure that you cancel before the trial period ends if you do not wish to continue with a paid subscription.
  • No Charges During Trial: There will be no charges during the 24-hour trial period. If you decide to continue using the service after the trial, you will be billed according to your selected plan.

2. Subscription Fees and Refunds

  • No Refunds for Digital Subscriptions: Once you activate your paid IPTV subscription after the free trial, we do not offer refunds, as the service is digital and non-refundable. By purchasing a subscription, you agree to this no-refund policy.
  • Faulty Service: If there is a technical issue with our service that we cannot resolve, we may offer a partial or full refund depending on the case. This is only applicable if the issue is not caused by external factors such as poor internet connection or user error.

3. Cancellations

  • Canceling Subscription: You can cancel your subscription at any time via your account settings. Cancellation will stop any future billing but will not refund any paid subscription period.
  • Early Termination: If you choose to cancel your subscription before the end of the billing cycle, you will not receive a refund for the unused portion of your subscription. Access to services will continue until the end of the current billing period.

4. Service Issues

  • Technical Support: If you experience technical difficulties or poor service quality, please contact our support team at [[email protected]]. We will work with you to resolve the issue as quickly as possible. In cases where we are unable to resolve the problem within a reasonable timeframe, a refund or credit may be considered.
  • Service Availability: We aim to provide uninterrupted service, but occasional outages may occur due to server issues, maintenance, or other unforeseen circumstances. We do not offer refunds for service downtimes unless they are extensive and unresolved.

5. Unauthorized Usage

  • Fraudulent Activity: If we detect any fraudulent activity or misuse of your subscription, such as sharing login details or using the service for illegal activities, we reserve the right to suspend or terminate your account without a refund.

6. Contact Us

For any questions or concerns regarding your subscription, billing, or refunds, please contact our customer support team at [[email protected]]. We are here to assist you and ensure you have a positive experience with Reputable IPTV.

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